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Bheki M
1 reviews | Active since Nov 2019
18 Mar 2021, 14:58
Angry needing iPhone 11 ASAP
I am so saddened that I have been going back and forth with them.Their social media manager does not care and it angers me that they keep promising and not delivering. The issue is that I had been ****** a week ago and I had an insured iPhone with them and insurance approved. Vodacom didn't have stock of the device I insured and they had to order one for me. now they are failing to update me where the device is all I get is rude responses and rejections. I just need a phone. they failed to communicate with me so I am taking it further. Pls help.
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Replies (3)
Vodacom's replyOfficial
19 Mar 2021, 08:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Mar 2021, 08:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Bheki M's updateReviewer Update
19 Mar 2021, 11:16WRONG. The store hasn't updated me. telling me stock hasn't arrived isn't an update. I gave them my email address and they failed to use it to send an email that at least tells me where the order is... I need the [hone before end of business today. I can't wait for two weeks. I need my phone. Thanks.
BM
Bheki M's update19 Mar 2021, 11:16
Reviewer Update
WRONG. The store hasn't updated me. telling me stock hasn't arrived isn't an update. I gave them my email address and they failed to use it to send an email that at least tells me where the order is... I need the [hone before end of business today. I can't wait for two weeks. I need my phone. Thanks.
BM
Bheki M's updateReviewer Update
19 Mar 2021, 11:22The fact that I have to go to the store to get told AT THE DOOR the order isn't there... how about being told where the device is??? are you proud of this response???
BM
Bheki M's update19 Mar 2021, 11:22
Reviewer Update
The fact that I have to go to the store to get told AT THE DOOR the order isn't there... how about being told where the device is??? are you proud of this response???