CB
Candice B
1 reviews | Active since Jul 2020
14 Jul 2020, 11:06
Angry mother
I bought a alcatel tablet from the vodacom shop In southgate on the 4th July. I loaded 1 app on it and it kept saying UI system giving error. The sales person/technician in the store told me I should have bought a different make... I mean really! Told me that they get this problem with alcatel items & that it's the ram ect. Things u Dnt tell a customer. & that they cnt help that they have to send it in AFTER A WEEK? I want my money back and the store to sort them self out this is not on!
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Vodacom's replyOfficial
14 Jul 2020, 13:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jul 2020, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Candice B's updateReviewer Update
29 Jul 2020, 08:59Good morning, I'm. Still veri irate regarding this matter. I want my money back. On the 14th after my complaint yes I received a call from the store manager Jennifer on that day & never again after the sales person shared his opinion with me that I should have bought a different make tablet after having it for only but a week. Not once again was I called when she promised me someone will again. I recieved a few sms from the vodacom head office stating it's ready. Last week on the 21st I went into the store again to go collect but was told that the technical department is busy & that the tablet has not been recieved yet. So longgggg after I bought this item. Was told I'll be called before the 24th to collect... Nothing! It's now the 29th no call no tablet no nothing. Is this how a customer gets treated. It's not on
CB
Candice B's update29 Jul 2020, 08:59
Reviewer Update
Good morning, I'm. Still veri irate regarding this matter. I want my money back. On the 14th after my complaint yes I received a call from the store manager Jennifer on that day & never again after the sales person shared his opinion with me that I should have bought a different make tablet after having it for only but a week. Not once again was I called when she promised me someone will again. I recieved a few sms from the vodacom head office stating it's ready. Last week on the 21st I went into the store again to go collect but was told that the technical department is busy & that the tablet has not been recieved yet. So longgggg after I bought this item. Was told I'll be called before the 24th to collect... Nothing! It's now the 29th no call no tablet no nothing. Is this how a customer gets treated. It's not on