Angry frustrated with ******* service from Vodacom

It's really very frustrating with Vodacom, because when you have a query they have you sitting for minutes which then turns to an hour to resolve any issues with them, recently we signed a contract with Vodacom for Vumatel product which is fribre optic, firstly let me point out the guys that installed it for us did an absolute **** job exposing the cable to the elements and their no conduit covering the naked cable. Their drilled the hole so big for an absolute thin cable and we had to fill the hole in to prevent any insects coming through. They disconnect the uncapped wifi without notification and it comes up sign into network, we phone Vodacom for help and the lady Prelini from the Phoenix branch told me to send an email and she sort out the issues we have. We did the email sent it to her and her email address is invalid and we tried to send to Vumatel nothing even their is invalid so we are been used a testing rats for the vumatel project. The speed is not as good most of the time all the devices get stuck and we have to wait for it to download. Service with Vodacom is absolute *******. We support Vodacom so much but when you need help the staff treats us like a virus. And we pushed to the back of the queue to wait for Vumatel to open on a week day. Apparently weekend Vumatel can't resolve problems and how ironic that weekends we have problem with connectivity and there no one to resolve the issues and we must wait a further 48hrs according to Vodacom for help. Why did the lady at Vodacom not explain the fine print. What is a 28 day cycle voucher. We did a recurring debit order which is a standard thing for any account. Why did we get disconnected without notification and why can't Vodacom which is the service provider help us. This is an outrage and absolute *******. Why are all other service providers cheaper than Vodacom and we paying the R429 via debit order get disconnected without so much as a sms or phone call. We just feel ********** and let down by Vodacom. Can anyone please help us and explain all of this to me .