Angry & Disappointed

More than 2 months ago I called Vodacom to query why my contract had increased by R50 per month. I am still under the impression that signing a contract protects the company and ourselves, the consumer from ************ changes like this. I got DSTV PriceLock & entered into a 2 year contract & rightfully pay a set fee for 2 years. Moving on... the guy from Vodacom said I should have read the small print because they have the legal right to change contracts whenever they want. I was really upset & because I have 3 contracts with Vodacom, I called vodacom to immediately cancel one contract that was due for cancellation. The guy was very friendly and asked me why, so I told him what had occurred. He told me (& Vodacom will had recorded proof) that he was shocked by what the previous person told me. His exact words were that Vodacom is committing ***** & that he would get to the bottom of it & he assured me that these amounts would be refunded to me. He also spoke about how lucky he is to have this job at Vodacom as he is able to send his child to Nursery school. He asked me not to cancel the contract and he would offer me a reduced monthly payment and 2 Gig data every month. I said I would think about it & he said he would call me back the next day. When he called me back I said No to his offer and instructed him to cancel my contract ********** 791. He immediately lost interest in talking to me and said. ITS CANCELED. When I asked about the previous matter concerning the increase in my other contract ********** 000, he just blew me off & said he'll escalate it. I still recieved a bill @ the end of the month and my account was debited. I called Vodacom and they said that number ********** 791 wasn't even on the system and that I won't be debited again. Now this morning I see Vodacom has again debited my account. Really angry, so I call Vodacom and they say it hasn't been canceled. I definitely did cancel it & your recording will prove that. I expect to be refunded for both months and will definitely also be canceling all my other contract with Vodacom when they have reached maturity . The blatant lies that Vodacom staff tell consumers is unacceptable and I am considering reporting this to the Consumer Council & the press.