Angry Customer... Vodacom service is pathetic and unacceptable

I have received pathetic service from Vodacom. on the 16th of March 2021 i did an upgrade for an Samsung S21 and an Samsung active watch 2.

I have received the S21 phone but to date have not received my watch. I have called Vodacom since the 18th of March 2021 and no one in Vodacom can help me.

Ive been transferred to 10 different departments in vodacom. The upgrades department refuses to assist and tells me they escalating the issue to their team leader, to date i have not received any feedback from the upgrades team leader.

I am currently paying for a watch which i have not received and do not know when i am going to receive MY watch. The service in Vodacom is plain down pathetic and this is unacceptable.

I need feedback on my watch today.