MR
Modiehi R

1 reviews | Active since Feb 2022

24 Dec 2022, 14:41

Angry customer

Hi Please assist, yesterday I went to vodacom waterfront in Bloemfontein to a Samsung S21, on display it shows that its a dual sim, I bought it en went home with it when I got home I noticed that it's not a dual sim, I went back to vodacom to explain it en ask if I can get a dual sim because I work from home so I use one sim to connect to work and there other sim card it's my personal simcard, the manager than told me that they can't assist me because there's nothing wrong with the phone en I was supposed to say that I want a dual simcard so now this phone it's a second phone, she **** explain about bread which was unnecessary and she was so inpatient with us, am very angry and disappointed because I need to work on Wednesday my old phone it's giving me problems

0
Replies (1)
Vodacom
Vodacom's reply24 Dec 2022, 15:37
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team