Angry customer

So last week I wrote a review on this platform about Vodacom. There was an almost instant reply that someone will get back to me. To date, no one has contacted me. Last week, the issue was about an unpaid debit order. I called Vodacom on Monday last week and advised them to debit my account if the payment did not go through as I had funds available. I was convinced by the call center agent that my account was up to date. Today, I receive an sms advising me to pay the arrears amount to remain connected. Vodacom, why did you wait a whole week to tell me that my account is in arrears?????? This is the first time I am having such an issue!!!!! Please listen to the recording of my call made to you last week Monday where I was told that my account is up to date. This is getting very annoying now!!!! Please tell the agent that spoke to me to pay the amount outstanding as he was the one who told me that the account was up to date. Had enough of vodacom now!!!!