Angry customer

Vodacom is the worse service provider ever, last year november i took my phone to vodacom pavillion for repaires since ive been paying their insurance for more than 3 years now and they told me my phone will take 4 weeks and they will send me an sms to come and collect and we aproaching a third month now still nothing , i phoned them to find out whats going on and they made me hold on the line for more than an hour and still no one to assist and evrytime i phone them they tell me to hold on the line forever till i had to go there my self and find out they told me to wait for a lady to come and assist me ofwhich it never happened and i had to give and go home .and i went again i spoke to an indian guy who told me if i did not recieve the sms then there is nothing they can do i will have to wait and now im fed up with vodacom and their poor service and i want nothing to do with them ill find my self a better service provider .they need to cancel my insurance with them and refund me all my money and give me back my phone so i can take it somewhere else where they will do their job properl because vodacom doenst now what they doing. I want nothing to do with vodacom