MS
Mugwena S
1 reviews | Active since Jun 2020
17 Jun 2020, 23:55
angry customer
hi vodacom, i have recently upgraded my contract online and took a huawei p40 lite sakura pink with R175 airtime which comes out with a power bank only to find out my power bank was not packaged with the order, when i called the customer line i get transferred all over and end up not getting help. its either they tell me where to go collect or courier the product to me or else am cancelling this contract and you guys can come and fetch your device. am expecting feedback ASAP
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Vodacom's replyOfficial
18 Jun 2020, 09:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2020, 09:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Mugwena S's updateReviewer Update
23 Jun 2020, 15:32vodacom has arranged to fetch their device and ever since then there is no communication weather my upgrade is still in progress or has been cancelled because i dont want any unneccessary debit order. if they were serius they should have fixed my order and re-ship it again
MS
Mugwena S's update23 Jun 2020, 15:32
Reviewer Update
vodacom has arranged to fetch their device and ever since then there is no communication weather my upgrade is still in progress or has been cancelled because i dont want any unneccessary debit order. if they were serius they should have fixed my order and re-ship it again