LM
Liz M

1 reviews | Active since Aug 2021

03 Oct 2023, 07:37

Angry Customer

Last month I complained about Vodacom regarding my data Sim plan contract which doesn't make sense to me. The issue to date is yet not resolved. I took a 250gb plan for R250 but I am being charged a ridiculous amount of R952 for a sim that I am not even utilizing because I'm still waiting for a feedback from Vodacom, yet they still continue to debit me on a deal I did not agree upon. I wish to cancel the contract with immediate effect and request for a refund. This matter has reached a stage where by I have to take legal action against Vodacom. I am very disappointed to the consultants who assisted me at Vodacom4ukolonade Lindo, you sold me lies and I'm not going to rest until you are exposed of what you did to me.

0
Replies (1)
Vodacom
Vodacom's reply03 Oct 2023, 10:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team