Angry Customer

Terribly disappointed with Vodacom. My debit order usually goes off on the last day of the month. If the last day of the month falls on a weekend, then it goes of on the Monday immediately after the weekend. For whatever reason, Vodacom attempted to debit my account on Saturday before I could even get my salary. When I called the call centre, the consultant put me through to the team leader, Akorie, not sure if I spelled the name correctly, and did not get his surname. This man was something else, he was fighting me instead of trying to assist me. In fact, the consultants were more helpful than him, but off course they are limited in what they are allowed to do, This man tells me that Vodacom has every right to debit my account on the last working day of the month cos that is what the contract states. I asked for a copy of the contract where I signed for this, but, did not get it from him. Well, that costed me R110.00 and I was told that Vodacom will not refund me. How on earth am I supposed to pay before getting my salary???? With every other account that I have, the debit orders have only gone out on Monday. Well Vodacom, you are creating a wonderful reputation for your company. I requested for a copy of the call to be emailed to me but Akori told me to go to the store to get it. Unbelievable. I have several contracts with Vodacom and I realise that I do not want to support a company that mistreats customers. I will be cancelling my contracts one by one, the first one starting today. Keep it up Vodacom!!!