Angry client

I upgraded my cellphone contract on the 22nd December 2025. I will took a package where I must pay 379pm for 36 months. However someone at Vodacom decided to terminate my contract without my consent and in January I was debited R14811 - an amount I was supposed to pay over 36 months was taken in one month. This is my entire salary. All my other debit orders are now bouncing. Explain to me why I would upgrade and then cancel the contract before the 1st instalment goes off? I have to pay my kids school fees,school transport,buy groceries,get to work....how am I supposed to do this when you guys have decided to take my entire salary. How are kids supposed to get to school, how am I supposed to pay for their fees.

I have had an issue with products being added on my accounts without my consent and I have raised the issue multiple to be refunded and to this date iam still waiting. Now you guys have decided to take my entire salary just because your consultants cannot do their job properly. I have been a customer with Vodacom since 2020 and I have never missed a payment. But today iam officially saying Vodacom is trash. They don't listen to their customers and they do as they please regardless of how they leave their customers. Iam done