sL
salamina L

1 reviews | Active since Oct 2013

10 Oct 2024, 14:55

Angry client de*****ed by Vodacom

I took out a contract with Vodacom in 2018 and in 2020 I closed the contract as it was due for upgrade so I decided not to upgrade but cancel.

Beginning of this month I wanted to credit and o was shocked to find out there is a new contract which was approved under my name last year July 2023, the contract was approved without my concern or anything from me I am shocked that Vodacom can allow such to happen , which documents did they use ? Who approved such *****ulent transactions on my account? I am so disappointed cause I never thought my confidential information would be negligently handled by a huge company such as Vodacom.

I want the account removed my profile and my name Cleared as it’s inconveniencing and totally unprofessional. I am one person who is very cautious and very protective of my personal information and I get worried if a company I concluded my relationship with in 2020 can go back and do this type of low class behaviour

0
Replies (5)
Vodacom
Vodacom's reply11 Oct 2024, 07:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

sL
salamina L's update11 Oct 2024, 10:00
Reviewer Update
Thank you for your response, I want the documents that were used to approve the contract.
Vodacom
Vodacom's reply17 Oct 2024, 14:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, please note that ***** account confirmed. Email sent to client, *** Regards Consumer Website Team

Best regards,

sL
salamina L's update18 Oct 2024, 20:36
Reviewer Update
Thank you for your prompt response and investigation into the matter. Yes I have received a letter from your ***** department confirming the identity ***** for now I am just
Waiting for the removal of the account on my profile. Thank you
sL
salamina L's update05 Nov 2024, 11:10
Reviewer Update
Good day

Please advise when will the record of the *****ulent account be removed from my profile?