Angry client

Good Day Vodacom Please can you get your people to fix my account as what you are doing is ******* and you are messing with my credit score. My contract expired last year, a lady called me and said I can continue to pay the same amount for the same benefit I don't have to cancel or make amendments to my contract. Only to learn that my bill amount has doubled. My family is without internet, my credit score is messed up because of your people that are selfish and inconsiderate. I want this mess rectified and every cent reversed back into my account that was charged extra into my account without my knowledge. I called call center and cancellations and they couldn't not help me. They say I am liable for this amount that is billed without my concent. The longer you take to resolve it, I will ensure to close this contract and that of My wife's. Between me and my wife, we have about 7 contracts that are expiring this year and I will ensure to close all of them. The only person that was willing to assist is a guy named Thabo Moshahla, if this gets resolved, I will only review our contracts with him because your online people are useless!