MZ
Masithobe Z
1 reviews | Active since Jul 2016
03 Jan 2019, 09:28
Angry client
Good Day
I hope I find you well in 2019
Spoken to Nompumelelo Phuza, Ismahil Makgeta and many more since April 2018
However the attached query is still from 2018 and is still affecting my Mom’s daily life, maybe this is not important that she is unable to make calls from her device because the line is closed. What I do not understand is that the banking details on the payment are correct and somehow the funds cannot be traced (Capital letters should not be a factor here as the funds went to the correct account)
My Mom has been asked to visit her bank which is Capitec bank to reverse the funds from April 2018, may be you do not understand the process & costs involved in reversing funds that are more than 30 days old – it will costs R110 just to initiate the reversal regardless if it successful or not which makes no sense at all to incur more costs on top of the grief this issue is creating.
Could you please assist with this issue, you are not only holding back a mother to conduct her daily life by closing her line when a payment was made but also are promoting a risk that even if she has an emergency she needs to call us or someone she won’t be able to do so.
The bank account is yours, the company can request a transaction history from the bank for that specific day and will be able locate the funds, there is no such thing that the funds cannot be located. I am hoping that this is the last that will be sent for the same issue after 9 months of grief and not knowing what will Vodacom do next
Account number I ********** 1 ID ********** 630087/ ********** 888
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Jan 2019, 14:27Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jan 2019, 14:27
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jan 2019, 13:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the account is in arrears. It would be best to contact our account department on *** (free call from a Vodacom sim) as they would be best equipped to assist you.
Regards,
Vodacom Consumer Website Team
Our records indicate that the account is in arrears. It would be best to contact our account department on *** (free call from a Vodacom sim) as they would be best equipped to assist you.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2019, 13:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the account is in arrears. It would be best to contact our account department on *** (free call from a Vodacom sim) as they would be best equipped to assist you.
Regards,
Vodacom Consumer Website Team
Our records indicate that the account is in arrears. It would be best to contact our account department on *** (free call from a Vodacom sim) as they would be best equipped to assist you.
Regards,
Vodacom Consumer Website Team
Best regards,
MZ
Masithobe Z's updateReviewer Update
05 Jan 2019, 09:08What you are saying was established in April 2018 already however the payment was made but the "I" in front of the account number was not captured when the payment was made. Proof of payment was provided in numerous occasions since last year already and we are told the payment can not be traced or located - spoken to many of your agents, and team leaders as explained on the first review they every time say "there is nothing we can do". the line keeps on being blocked and opened when you guys feel like it with no notification which is very frustrating
MZ
Masithobe Z's update05 Jan 2019, 09:08
Reviewer Update
What you are saying was established in April 2018 already however the payment was made but the "I" in front of the account number was not captured when the payment was made. Proof of payment was provided in numerous occasions since last year already and we are told the payment can not be traced or located - spoken to many of your agents, and team leaders as explained on the first review they every time say "there is nothing we can do". the line keeps on being blocked and opened when you guys feel like it with no notification which is very frustrating