FM
Faith M

1 reviews | Active since Aug 2018

11 Jun 2020, 15:30

ANGRY CLIENT

Unhappy with their service .Vodacom Brooklyn

Nor Davis Quin or MARIE EVER CALLED ME BACK ONCE SINCE MONDAY

i bought a phone they give me a combo for two .I went with my partner we opted for the package OF TWO PHONES .Marie assisted .She never advised us that there will be a debit order after we paid in almost R300.00 ,Never the less i called now as one phone fell .they said to me on Monday 08 June 2020 no cover i only took cover on one phone how is it possible i was with my partner and we opted for the insurance .There is no recording as well .What i do now .I keep on calling from Monday they are busy talking to the insurance .Today after calling them again for the 8th time no cover i requested a copy of my contact and the Complaints department details Now they are still busy with the Insurance no final answer Do they know what they are doing Where and How is Tcf app**** here /Customer car I am very unhappy about this service received

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Replies (1)
Vodacom
Vodacom's reply12 Jun 2020, 07:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team