Angry client

I am really disappointed in vodacom seriously How can they phone you and tell you taht you qualify for a new contract and that it ls been approved all that I have to do is wait for them to call me for delivery witch will be no later then tomorrow but then again when you phone them and inquire they tell you that it has been declined why didn't they say that in the beginning when they called me in fact don't phone people when you know they don't qualify now when they are few to delivery then you hear all this i am still waiting on Jacob to get back to me.