ANGRY AT VODACOMS POOR CUSTOMER SERVICE

This is my 3rd review here with no joy from Vodacom.Just received empty promises to get back to and thereafter nobody does a follow up or calls back with a solution to my problem. My contract cellphone was ****** in July 2019 and I am trying from then to cancel that contract and have requested a cancellation quotation to be done.The first time it was incorrect and the lady I chatted with admitted it was wrong and apologised as it was a system generated error and she asked me to call back on the 05th September because she told me it was billing time and can only help me from that date.I was patient and waited once again.Along the way I have chatted to so many people who promised to call me with feedback and to sort out this mess and they never called back.Clearly they do not value their customers enough! I have even been contacted by someone, Mr Leonard Mahali from their escalations dept after reading my first review here and he heard my story and promised to call me 2 weeks ago but have not heard from him again.I then called the Retentions dept and spoke to their Team Leader/Supervisor,Mr Adolphus (did not get his surname) who promised to get back to me by last week Wednesday.I am still waiting for his call. I have spoken to Tuluphelo Shupeng, Glenda Rameko,Leonard Mahali and Adolphus...everyone of them promised to get back to me and did not.What a disgraceful pathetic customer service! My request was a simple, reasonable one and I have been a customer for many years...I deserve more respect and someone competant to assist me with this.Totally frustrated...