ZP
Zelna P

1 reviews | Active since Jun 2016

04 Oct 2016, 10:17

Angry at Vodacom

<p>My Sister took out a contract with them in December, everything went well she got the airtime and data every month. Until the end of August, come September and she checked her balance she had nothing not airtime nor data.</p> <p>So we called Vodacom to ask them what was going on, they had a lot of story’s and 3 days later she got her airtime and data for September. Come October she yet again checked and again nothing.</p> <p>Called again and the story they told her is that she took the phone in March and it came with promotional airtime and data, that ended in May. Now all she get is airtime, but they pay almost R300 for the contract, asked Vodacom what it’s for they say for the Phone and airtime.</p> <p>When they took out the contract in December they took a top-up for 2gig data because 200mb is nothing.</p> <p>I'm so fed up with Vodacom that ***** up everything they do, and now they are saying that it’s been that way from June, but she received her airtime and data until 2 months back.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 10:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team