Angry and furious customer

I have a been trying to call Vodacom for months now trying to settle my outstanding balance fro the contract I had with them and guess what none of their agent in the customer service are helpful the other one said to me the account is active I can go pay at any Vodacom store when I arrive there at Vodacom the account is inactive they can’t find it last week I spoke to the other agent same thing she said my account is archived but she escalated it further to be unarchived and I should try calling them they will call me it’s been a week now with no feedback back honestly I’m not happy with Vodacom and how I have been treated this thing is ruining my name and I’m making means to settle the balance but they seem to not care