ANGRY AND FURIOUS

Ive purchased a Huawei Nova 5T prepaid cellphone online on Vodacom website 11 days later still no sign of the phone I purchased and it was done from my bank account. Guys, R7999.00 is not R7, 99. I've been sent back and forth from pillar to post as they wanted proof of the transaction which I provided but that wasn't even of help cause then I got told there is not tracking number etc etc. Then I was told to contact my bank which I did and was told from my bank that the transaction was successfull the very same day and that Vodacom accounts department needs to sort out the matter, every time when I ask to speak to someone higher they always have a story to tell me and to top it off they even decided to block my cell number from contacting them. Every time I get told they want proof or I must contact my bank which I did. So now who next are we going to blame? I don't want the money, I want my phone that I purchased online is that so hard?