ANGRY AND FRUSTRATED WITH VODACOM

I phoned vodacom customer care, and spent an unacceptable 1.5 hours trying to find the right department to help me. The consultants are all friendly, but no one seems to be able to help me. I am furious. I cancelled my father's contract account on 13 June 2019. I had to pay in the same amount as the monthly deduction in order to close the account. To no surprise, the deduction went off again from my father's account at the end of July. I sent them my ID and a power of attorney form to confirm that I have authorisation to preside over my father's matters on 06 June 2019 already. Now I have been sent to the customer care department, the accounts department, the legal department, and the cancellations department. Nobody can answer why the account had not been closed.

After I paid and closed the account (13 June 2019) my father sadly passed away (5 July 2019). Now Vodacom said it wasn't cancelled because it is supposed to be handled by the deceased accounts department. I said no, this account was supposed to have been closed BEFORE he passed away, and I want an answer as to why it hasn't been done. I am very angry at vodacom for being so reluctant to help me. I forwarded the previous correspondence to them again, and said that I demand that this account be closed now and that the last deduction be refunded. And that I want an answer as to why it hasn't been done. I hope someone gets a warning or some or other form of disciplinary action, because obviously someone did not do their job.