Angry and frustrated Vodacom Customer

Firstly, I would like to put it on record that I have been with Vodacom for almost 20 years and I have never experienced such poor service.

In July 2018, I put through a claim to have my handset screen replaced as it was damaged. Vodacom Insurance approved the claim after I handed in the handset and submitted the requested information. Weeks went by and I heard nothing, so I decided to follow up, but no one came back to me.

Aug & Sep 2018 I didn’t give up as I needed the phone, so I kept asking for a timeline, but I was sent from one person to the next and still got no answer as to what was happening with my claim.

Early October, I sent another email to Vodacom advising them that I was unhappy with their service and wanted to cancel my contract as they had sent me back my broken handset instead of the approved new handset. I was very angry that the handset arrived with no formal feedback as to why I was receiving my old broken handset. I then decided escalated the matter to Mr Dale McKay who also didn’t respond to my mail.

What is frustrating is the fact that no one bothered themselves to attend to this matter the proper way. None of the people I was dealing with cared enough to respond to my email or take this matter seriously even after the numerous emails I had sent to them.

As a RED VIP PLUS & Platinum member at Vodacom, this is highly unacceptable, and I am taken back and amazed at the POOR SERVICE I am experiencing.