1 reviews | Active since Sept 2009
Angry and frustrated customer
I'm very dissappoint with the speed I'm currently getting. I couldn't watch tv in my bedroom ever since Friday night with the windy weather. Everytime the wimd was blowing I lost signal every 3-5 minutes. Today I still can't watch a movie, or even DSTV. It keeps on loosing signal.
This is unacceptable!!! I feel I'm now paying more for something that is not working as it's supposed to be. I was told I was going to get a 200 mbps speed line, this was definitely not true. The 50/25 speed I had was way faster than what I'm currently getting. Thos is the 3rd router that was installed, with no luck. Tomorrow I'm going to put my old router back in, because I can't be struggling like this every single day. Until you guys have come up with a solution.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
At this moment I'm trying to stream listening to the radio, having interruption even 2 minutes on my 2.4.
Are we expected to sit in ONE room to be able to enjoy the 100 speed, that what is yhe use of paying for this service?!? I'm currently the ONLY person logged onto the wifi and this is my current speed.
100mbps
Download - 99.33
Upload - 104.94
Download - 32.82
Upload - 42.21
Please tell me if that sounds right or fare to you???? WHY do you sell a product if you can't provide??? Surely this should've been explained to me at point of sale?!?
At this moment I'm trying to stream listening to the radio, having interruption even 2 minutes on my 2.4.
Are we expected to sit in ONE room to be able to enjoy the 100 speed, that what is yhe use of paying for this service?!? I'm currently the ONLY person logged onto the wifi and this is my current speed.
100mbps
Download - 99.33
Upload - 104.94
Download - 32.82
Upload - 42.21
Please tell me if that sounds right or fare to you???? WHY do you sell a product if you can't provide??? Surely this should've been explained to me at point of sale?!?