KJ
Karin J
1 reviews | Active since Feb 2019
02 Feb 2019, 04:43
ANGRY AND FRUSTRATED CUSTOMER
I have been experiencing challenges with my Vodacom monthly bill since my contract renewal April 2018. Part of the upgrade negotiations was 100 free minutes monthly. The first monthly bill was the only time Vodacom got it right at no charge, every other month I have had to call in, log a case and repeat myself over and over again to get the charges reversed. Vodacom cannot seem to get this corrected permanently.
I am frustrated and angry with the process, I have spent hours with call center agents who seem incapable of addressing this permanently.
This is the worst service, from a supposedly reputable company. Ridiculous.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
02 Feb 2019, 11:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Feb 2019, 11:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Feb 2019, 10:38Dear Karin,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have received feedback from our Online Team that you have been contacted and the matter is currently being dealt with by our Retentions Back Office.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have received feedback from our Online Team that you have been contacted and the matter is currently being dealt with by our Retentions Back Office.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Feb 2019, 10:38
Official
Dear Karin,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have received feedback from our Online Team that you have been contacted and the matter is currently being dealt with by our Retentions Back Office.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have received feedback from our Online Team that you have been contacted and the matter is currently being dealt with by our Retentions Back Office.
Regards,
Vodacom Consumer Website Team