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Cornelia K

1 reviews | Active since Jan 2018

08 Oct 2019, 07:35

Angry and frustrated

I had a vodacom contract, i struggled to pay for a while and was handed over to their legal department, I then settle to entire contract and want to put the phones over to prepaid, I have been struggling for 2 weeks just for them to update the status of the account to settled, every time I phone every single consultant has a different story, then I am in credit, then the account is still in arrears, then the phone numbers has been deleted. then they tell me to go to vodacom shop, vodacom shop tells me I have to phone. I am tired of phoning and trying to get someone who can do their job. They were supposed to phone me yesterday to sort it out, up to now i haven't received a single phone call, and the account has still not been updated to settled.

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Replies (3)
Vodacom
Vodacom's reply08 Oct 2019, 08:56
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
CK
Cornelia K's update09 Oct 2019, 09:10
Reviewer Update
I had to phone again, the account is now updated, a request is loaded to reactivate the phones, but it hasn't happened yet, but this morning i received invoices for this cancelled contracts, which states i have to pay over R1000 after the account has been settled and cancelled. this account is not supposed to be placed on month to month, it need to be prepaid. IT IS SETTLED AND CANCELLED.
CK
Cornelia K's update22 Oct 2019, 12:51
Reviewer Update
None of the consultants has phoned me as yet, the phones is still not working, i have phoned again, again every consultant i speak to has a different story. according to the consultants our call we logged have been resolved, but i still cant do anything, the next consultant said the phones is still on contract, the other ones say its deleted and so it goes on, i am totally frustrated and are on the point of seeing a lawyer, and vodacom will pay the cost.