angry and feed up

i can not believe this, i have been using vodacom for the past 15 years and been satisfied with their service until today. first of all im trying to give them a business instead of being assisted i get blocked.i was assisted by an agent called londi, in the middle of the process the call got cut, i am even unclear if that was the case. i called again and i was told that she will me back, 3 hours later, i called again only to found out that i got blocked. how do you take my details in the middle of the conversation hang up the call by asking me to rate your services? customer care provides me alternative number to try get assisted, no one is even assisting instead im being told that i must to talk to Tobi a" machine board'. really? how does Tobi help me?

we are now living in a time where we are no longer reliable customers but beggars of vodacom