ANGRY AND DISRESPECTED CUSTOMER

Yesterday 26/10/2023 I went to Vodacom Shop at Gandhi Square to upgrade my contract as was it due for upgrade. the number in question is *** and also discovered that my 2 other numbers were also upgraded without my consent. This is not the 1st time that my contract was upgraded without my consent as it happened in January 2022 when I wanted to cancel my contract with the agent based in Durban. To my surprise the contract was upgraded without my consent and upon enquiring was told that it was upgraded by the consultant in Durban. Even yesterday 26/10/2023 the contracts were upgraded again Durban on the 17/10/2023 without my consent as I've never upgraded my contracts via telephone and surprised how does vodacom approve upgrades without any signature like we do at Shops. I need my upgraded contracts cancelled with immediate effect as now I can't upgrade as the system is rejecting to upgrade when the agent is assisting me. There should be action taken towards the consultants who are doing this because this is their norm and Vodacom is aware of this and they're aware. The number to be upgraded is *** and the 2 numbers that I was going to cancel are *** and ***. I am very angry as I write this review as I feel the guys are disrespecting us by going through I accounts. I don't think I will ever get into business with Vodacom as to the manner that they are allowing their employees to do as they please.