Angry and disappointed

My fibre has been out since Monday evening (14 June) without any joy nor service request number after 4 phone calls from the Vodacom fibre customer service. Today is day 4 and no concrete feedback from their site. I have eventually received a service request number yesterday (16 June) but unfortunately it remains just a number because customer care promised to call back so they can provide the status on the matter but unfortunately nothing thus far. What frustrate me more is, now I am missing work meetings, classes and my daughter is unable to do her online studies whereas Vodacom will still expect full payment for the service I am not receiving.