1 reviews | Active since Apr 2017
ANGRY AND DISAPPOINTED
<p>I logged a call with Vodacom on the 17th of May 2017 and was supposed to receive feedback within 24 hours and when I tried to log another call on the 18th of May I received a message that I already logged a call…I’m still waiting.</p> <p>I did my cell phone contract upgraded over the phone in January to a package that would cost me R619 a month, but Vodacom upgraded me to a Red contract that cost me R999 per month. When I tried to rectify it the Hello Peter department said it wasn’t done within 14 days and I must do a “contract migrate”. I went to a Vodacom store and now that will cost me R3135 to migrate my contract. I want them to pull the calls where I did the upgrade as this is unacceptable.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I logged another call as I still haven’t received a call back from Vodacom, but again it said I have a call pending…IT’S BEEN A WEEK NOW!!
Tomorrow my debit order will go off and I wanted this sorted out before then.
I want to change to another network as this is outrageous!!
I logged another call as I still haven’t received a call back from Vodacom, but again it said I have a call pending…IT’S BEEN A WEEK NOW!!
Tomorrow my debit order will go off and I wanted this sorted out before then.
I want to change to another network as this is outrageous!!
Still nothing....I am disgusted!!!
Still nothing....I am disgusted!!!