KK
Khanyisa K
1 reviews | Active since May 2021
05 Feb 2026, 14:01
Angry!!!!
I have been going back and forth with Vodacom to get my sim swap issue resolved, no matter how many times I have told that I need that number to access some on my apps no one is willing to assist me, I have been to your stores for more than 3 times, I took my ID there and they took the copy and sent an email to your escalations team as requested and the ****ed up thing is that you guys are not even allowing me to port the number since you can’t assist. I have been messaging you for more than two months now without any help. I’m actually so annoyed.
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Replies (2)
Vodacom's replyOfficial
06 Feb 2026, 07:26Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply06 Feb 2026, 07:26
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
KK
Khanyisa K's updateReviewer Update
06 Feb 2026, 10:28You’ve been saying someone will be in touch for the past 2 months then the tickets gets closed without any resolution. All I want right now is to port my number cos clearly you cannot assist with the sim swap!!
KK
Khanyisa K's update06 Feb 2026, 10:28
Reviewer Update
You’ve been saying someone will be in touch for the past 2 months then the tickets gets closed without any resolution. All I want right now is to port my number cos clearly you cannot assist with the sim swap!!