1 reviews | Active since May 2017
Angry
<p>I called Vodacom yesterday to request data to be added on my contract I spoke to the first guy who promised me that I will receive date in a few minutes which after 40 minutes I checked my balance and I didn’t find anything. I immediately called back and I got the second guy who was so helpful and confirmed that I will receive data in a few minutes. After an hour I checked my balance and nothing was loaded, I called again and I was transferred to another department and I spoke to a lady this time and she confirmed that Vodacom was not going to be able to give me more data as I have 1G recurring on my account and I won’t be able to get data, I was happy with her explanation and she advised that I must use cash to buy data. To my surprise my phone is working as if it has data and my balance is still 00.00 and I am now worried that I will receive a bill from Vodacom that will shock me. Please assist and I am tired of always using this platform to get things done. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
