FM
Fhulufhelo M

1 reviews | Active since May 2017

16 May 2017, 07:34

Angry

<p>I called Vodacom yesterday to request data to be added on my contract I spoke to the first guy who promised me that I will receive date in a few minutes which after 40 minutes I checked my balance and I didn’t find anything. I immediately called back and I got the second guy who was so helpful and confirmed that I will receive data in a few minutes. After an hour I checked my balance and nothing was loaded, I called again and I was transferred to another department and I spoke to a lady this time and she confirmed that Vodacom was not going to be able to give me more data as I have 1G recurring on my account and I won’t be able to get data, I was happy with her explanation and she advised that I must use cash to buy data. To my surprise my phone is working as if it has data and my balance is still 00.00 and I am now worried that I will receive a bill from Vodacom that will shock me. Please assist and I am tired of always using this platform to get things done. </p>

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Replies (1)
Vodacom
Vodacom's reply16 May 2017, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,