Angry

I had a vodacom account about 5years ago, that was in arrears.... about two years ago I called to ask if I can settle my amount and no money was debited, last year I called again to settle my amount I spoke to a lady in the legal department to arrange a debit or so I can settle my account, she wasn't even interested in what I had asked because I had to ask her to confirm my banking details anyway no money was debited. A few months late I called again to settle my amount only to find out that they have actually written off my amount. I specifically asked the lady if this is gonna lay against my name she said no.... a two month later I app**** for a Mr Price account and I was declined because of the vodacom account, I then called again and spoke to another lady and I asked her why is the vodacom account still showing on my name and she said she don't know but she will update the system it will take about 3 to 4 weeks to clear.... and still nothing I need this sorted asap as I want to apply for a bond, this morning I called again and the guy I spoke to said he will get the legal department to send me a invoice and even took my email address. About 10mins ago I called again only to be told that they can't help me and that I need to email the legal department (which I know will take a year to get a reply) I just need a invoice so that I can get vodacom out of my life......