CS
CELESTE S

1 reviews | Active since Apr 2011

02 Apr 2020, 10:20

ANGER for years - Power to You

My anger has reached peaking point with VODACOM 1.Lets start at the part where you blocked my cellphone because no reason provided and this was a few years ago and still no reason was provided. 2.Then i was ******, requested for the phones to be blocked and guess what two weeks later it was unblocked. 3. Then the costs alone for things that come with a contract is way ridiculous , I mean a sim activation and you have a sim and you still have to pay for an upgrade of a contract. 4. Insurance - Well Vodacom you failed me with your change of insurance company. As a client i was the one running between a store and my work place trying to get hold of an agent to assist with a claim that I had and the fact that I had to pay in was ridiculous after I waited 3 months for the claim to be sorted out. 5.The data issue. I let this slide for way to long and now its at the point where you as VODACOM will need to give me serious answers. 6. So my contract that I had was changed after I specifically stated that I will think about it and when SMS were sent to confirm the contract I did not confirm. I was promised to be paying a certain amount for this contract but this was a lie. I have been promised 3 months free 10gb extra per month for the first 3 months and this did not happen at all. 7. Incorrect insurance cover date on my policy - FAIS ACT non complying with this at all. 8. Was covered for a phone that I made a claim against and when i checked this and called Finrite. Was informed that due to an audit that took place at the branch they have since only insured me for the P Smart and this phone is no more than 12 months old. The fact that every purchase that ive made recently for prepaid is really a joke speaks volumes on how you treat all SOUTH AFRICANS who are not contracted to you. So as per the information that i have provided , I think I have had my fair share of incidents with VODACOM, even after it was brought to your attention. I feel that after being so loyal despite all this frustration Ive encountered the last 7 years I have now succumbed to the anger and disappointment. Your lack of interest in your clients are amazing and yet you provide my details to your third parties to call me for contracts etc... but not once have you been sincere in your efforts to correct the wrongs. It has just been swept under the carper because attitudes are Im doing you a favour and not vice versa. YOU ARE MY SERVICE PROVIDER AND YOU DO ME A SERVICE NOT A FAVOUR. Should I wish to cancell this contract that I didnt even confirm, I would once again be punished for the outstanding months ending in 2021. #PowertoYou

0
Replies (3)
Vodacom
Vodacom's reply02 Apr 2020, 11:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CS
CELESTE S's update14 Apr 2020, 17:39
Reviewer Update
No you contact me... You have my contact details and email address.
You made contact with me previously... Don't anger mell more after you responded 7 days
CS
CELESTE S's update16 Apr 2020, 14:46
Reviewer Update
VODACOM YOU HAVE REALLY ANGERED ME....
TRIED GETTING TWO NEW PHONES FOR MYSELF AND MY KID AND GUESSS WHAT... I CANNOT GET IT. YOU ARE THE MOST PATHETIC SERVICE DRIVEN COMPANY SO FAR.
I'VE BEEN VERY KIND AND VERY PATIENT BUT NOW I WANT MY CONTRACT CANCELLED WITH YOU WITH IMMEDIATE EFFECT. I REFUSE TO PAY THE CANCELLATION FEES AND IF YOU EVER SAY YOU TRIED TO CONTACT ME, please YOU HAVE NOT INCE CONTACTED ME