sS
stephan S

1 reviews | Active since Oct 2016

17 Oct 2016, 12:40

And yet again a data bill of R3500, without ANY warning

<p>So yet again it happens. My 10GB on my data bundle contract (No. ********** 476) disappears before the 10th of the month, and after purchasing another 2GB, which barely lasts a day or so, I get a ‘Bill so far’ of R3435.83 for the month of October, even after I removed the Vodacom sim card from my modem to switch over to my Telkom prepaid data sim card. I WANT DETAIL REPORT AND WHAT CAUSED THIS USAGE. I am SO finished with Vodacom. I already ported my mobile to Cell C and my data contract is going next. I literally can’t do Vodacom anymore. I can’t!! Why did I not get my usual alerts which I set up on my Vodacom App???!!!!!!!!! What the hell happened!</p>

0
Replies (2)
Vodacom
Vodacom's reply17 Oct 2016, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

sS
stephan S's update21 Oct 2016, 09:58
Reviewer Update

I am STILL eagerly awaiting Vodacom's response...