***** AND *********** VODACOM EMPLOYEES

On the 8th November 2024 i purchased a voucher meal on my vodapay app, paying with my bank card. The same day i didn't receive the voucher code. I then waited for 24 hours before i made a call to vodacom customer care number 082 135, which was the beginning of the horrific service. Sarah Mabi loaded the case on Saturday the 9th November for investigation, her level of incompetence and minimal knowledge of how to handle the query was unacceptable. I then received a reference and was advised i will get feedback within 4 days. On Wednesday the 13th November 2024 @ 8h38, i received a call from Marius Swart, whom advised he doesn't know why the call was logged as they were just supposed to issue a new voucher code. He then said, he will request they provide a new voucher code before close of business. Thursday still i received nothing, I followed up, only to be assisted by Mpho, whom promised to call back as he also didn't understand the issue. Friday the 15th , the issue still not resolved, i called again only to speak to a manager whom made me feel like i was the one at fault and should have known what information to provide to fast process the query. I was called back around 12h00, transferred to vodabucks , spoke to Mikateko Simeya, whom advised expired as it is now 7days without resolution, she cant help me, she was very rude and dismissal, and said she cant help me and transferred me back to vodapay. My question is, why report ***** to a company that is committing *****, Vodacom employees are of no help, while money went off my bank account? . Their employees level of incompetence is unacceptable , and still no one has told me what is the way forward. DONT BUY ON VODA APP, BECAUSE IF YOU DO, AND THEY DONT GIVE YOU YOUR VOUCHER CODE, YOUR ON YOUR OWN.