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WALTER G

1 reviews | Active since Nov 2017

07 May 2023, 14:23

***** and Vodacom does not investigate.

I received calls from Vodacom but did not answer the calls as I was in meetings. Later that day I received this sms’s: Dear ******xx your quotation has been processed ***. Use the order number *** when contacting Vodacom Customer Care on 082 135 for further enquiries. Also this sms: Your order has been successfully processed. Our courier partner will send you your waybill tracking number via SMS - Vodacom :)

I did call customer care, the lady went through the questions and confirmed the orders was placed. The lady asked me to stay on the line while she sends an email to the department that ordered it and they will then cancel the orders. Also asked me to send an email to the ***** department to investigate the matter. That was all done Wed 2023/05/03 @ 22:01, ***** rep****: Dear Valued Customer,This is an automated response that we have received your request. Your reference number is EC-1LYG-18S7P5. Feedback will be provided within 7-14 working days

Last night at 11:50 on the 2023-05-06 I got this sms: Your Vodacom order K*** is packed and ready to be handed over to our courier partner. Didn't place an order? Email ********

Called Vodacom customer care today 2023-05-07 @ 13:21 they said, the orders are still there, but if they deliver, I must just refuse it. Send it back then they will cancel it. Who will pay if this goes out to some person and take it, then I must call again and go from customer care, to Upgrades and they say wasn’t them, it was reward, I must call them. Gave a number that does not exist and just the cherry on the cake is that that it will cost me money to call them, to get them to sort it out.

I have been with Vodacom from when they started in SA, and now this is how you as a loyal customer gets treated. Utterly disappointed in how this is handled. I want to open a ***** case with SAPS so this person/s can be prosecuted.

This is ***** and need to be investigated.

0
Replies (2)
Vodacom
Vodacom's reply07 May 2023, 15:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
WG
WALTER G's update15 May 2023, 11:37
Reviewer Update
To my astonishment I received a call from a company with the name Mondo after I spoken to Vodacom people that are still investigating the matter. The lady asked me some details to confirm she is speaking to the correct person. The she said they need my permission to cancel the orders. I asked her why must I give permission if I did not order it in the first place. She told me they did listen to the recording and it was me that requested the upgrade. This is strange that Vodacom is still investigating and this company already have the outcome. This is obviously to cover their mistake, also one can see from the reviews on internet that this company is un reliable and a lot of people complain of how they conduct business, surly this is bad for Vodacom. Vodacom allowing this is telling me they do not care about their customers.

I called Vodacom direct *** and they said they must get the recording from Rewards, can only email the recording to a shop, not to me the customer. Does not make sense.

I am waiting for a manager from Direct to get the recording from Rewards. In the meantime, the ***** department is “still” investigating from 2023-05-03. Let’s me wonder what they are actually there for??