******* AND VERY *********** SERVICE!!

Im extremely angry!! i booked in an insured phone at Vodaworld on 02/09. So they call me after assessment was done, to say I have 2 options which is to take a pre used phone or a new device, I opted for a new one, and so they declined the repairs quote. Vodaworld didnt have iphone 12 and the lady said im able to go to any other vodacom store that has. I went to centurion repairs today (06/09), they were not able to proceed with the claim cause the repairs people/ vodaworld people declined the quote and didnt state what option i took and upload a quote for insurance so that any other store can proceed with the claim. Vodacom centurion repairs tried their level to do a new booking so they could be able to do a quote for insurance but they could not, whatever vodaworld nonsense did could not be undone anywhere. I spent 4 hours at Centurion repairs with them trying so hard and kindly to assist and they had no choice but to book it in again. I want to know what Vodacom will do to give back 4 hours of my life that I will never gain back that i wasted trying to proceed with a claim, and I want to know what they will do to bring back the petrol I spent driving to the store for NOTHING, and paying a 4 hour parking for NOTHING!! Considering I will still drive to the store once the whole new job is completed, This inconvenience is totally unacceptable, simply cause of one person who failed to do their job right!