*********** and useless
Good Day Phumzile
I would really appreciate a call back and a solution with regards to this month old query!! Instead your system keeps calling and calling???
Please I need to know why the account is in the arrears amount that it is? What my instalment will be? Has the insurance been cancelled? When will my account go back to being "normal"?
This is extremely unprofessional and disgusting services.
The level of incompetence has me baffled to say the least.
When you call please I don't want to go through a whole 30 minutes of checking systems and and and.
Kind Regards Candice Van Rayne ***
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Replies (2)
Vodacom's replyOfficial
09 Mar 2026, 08:13Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply09 Mar 2026, 08:13
Official
Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
's updateReviewer Update
11 Mar 2026, 17:25No one has bothered to get back to me!!! You're business is such a mess...all I want is for this nightmare to be over!!! But instead you closed my query, send me a notification that you have closed it, send me a threatening letter to pay 6500????
's update11 Mar 2026, 17:25
Reviewer Update
No one has bothered to get back to me!!! You're business is such a mess...all I want is for this nightmare to be over!!! But instead you closed my query, send me a notification that you have closed it, send me a threatening letter to pay 6500????