*********** and unreliable fibre services from Vodacom and vumatel

Vodacom fibre speed services- Called to cancel fibre line as the speed was never as promised,but the retension department lady suggested an upgrade to a higher speed. Firstly i was never informed when the upgrade was done, and when i noticed that the sppeed was worse then before,i called and was informed upgrade done already.i told them the speed is worse,and this was escalated to a back office that you dont know if its a morgue as no one ever gets back to you. An SR was loaded but till today,almost 15 days into new month no feedback,Instead cancellation wants to tell you of hefty fine when you continue to cancel. How do they expect you to ay for a service not rendered? But they very quick to send a bill for the service they have not given you. Can someone from the morgue in vodacom wake up and give responses.Even the technical team are not giving any resosponse and every time you call you get thru to a new person that does not assist at all as they say the person that took the first call must respond