***** and unprofessionalism

I got a call from this number *** on the 10th of May 2024 at 11:23AM informing me that I have a delivery with Vodacom I informed the lady that I did not apply for anything can they kindly cancel whatever it is that was ordered, she gave me a bit of an attitude and hung up. I checked on my clearscore to see what's going on with my profile only to find out yes there something that was open using my information on the 17th went to the branch to find out what is going on the consultant confirmed it, and I filled in a ***** form of which I emailed to the ***** email provided, called back the same number to flag the parcel as ***** called a couple of times without any help and all the consultants told me that whatever was being delivered was with them however the calls kept cutting everytime I asked them to please flag it at ***** , till the last consultant really assisted and she informed me the parcel was delivered on the 14th at the address I was not aware of after informing the lady on the 10th that I did not apply for anything she proceeded with the delivery.