RN
Reabetswe N
1 reviews | Active since Jan 2016
30 Jan 2026, 09:04
********* and Unprofessional !!!!!!!!
I pre-maturely cancelled my contract with Vodacom in November 2025, I received a settlement quote and went to pay the final amount at Vodacom Wonderpark shopping center. I also received a confirmation saying that my number has been converted to pre-paid. Tell me now why I'm escalated to MBD collections saying that my account has been handed over to them ????? how does that happen when my account is closed. And I also have two months of non-payment on my credit profile!!!! This is totally unacceptable and unprofessional. I will be discussing this matter with my lawyers!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
30 Jan 2026, 11:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jan 2026, 11:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RN
Reabetswe N's updateReviewer Update
30 Jan 2026, 16:50Yes, feedback was made but I'm not satisfied with how this is being handled. The settlement quote does not explain your " billing periods " yet I'm supposed to know this from where? You are misleading customers; your team was a supposed to explain that the November billing will still go through even after settlement of the account. I will be taking this matter further as this was not resolved.
RN
Reabetswe N's update30 Jan 2026, 16:50
Reviewer Update
Yes, feedback was made but I'm not satisfied with how this is being handled. The settlement quote does not explain your " billing periods " yet I'm supposed to know this from where? You are misleading customers; your team was a supposed to explain that the November billing will still go through even after settlement of the account. I will be taking this matter further as this was not resolved.