***** and theft - documents provided NOT signed by us (client)

It has come to our attention that Vodacom has been *****ulently billing us for the past six months.

We signed an application form for a fiber promo contract which stated the first 6 months would be billed at half price (instead of R599, the billing should have been R249).

We have learned that: a. The full amount of R599 has been debited - despite us signing a document saying otherwise and b. the signature on the forms that WERE submitted by the sales agent (named here as 'application form' and 'simpli quote' ) were NOT the forms we signed and were submitted *****ulently as they were signed by said sales agent. (where it says customer signature, she has signed her own signature).

It can clearly be seen that the black and white forms have my name and signature on them (L Palm) and the other form has some other signature on - NOT ours, Which makes that form null and void and *****ulent.

We will be pursuing a case of theft and ***** against both the service provider and sales agent in question, known to us only as 'Mishca'.

I have CC'd the service provider here and appallingly, the person who said they were dealing with this, Paul Hendricks, who told us over a week ago this was being attended to, has not rep**** since. They have made zero effort to address and/or resolve this very serious matter.