JV
Jay-Dee Verster

1 reviews | Active since Feb 2019

14 Nov 2023, 07:01

***** and theft.

Vodacom has added 2 entertainment bundles to my contract and has been billing me every month for them, even though I have phoned them and they said they have sorted it out. I did not request or authorise this, this is *****.

A consultant phoned me and said that I am paying to much for my data and should be getting more data for the same price. I asked and confirmed a number of times that the price will be the same with no additional charges and he confirmed. I am getting billed more now and I want to get billed the price agreed with the new package agreed on. Again this is *****. This has happened to me 3 times now with vodacom.

0
Replies (2)
Vodacom
Vodacom's reply14 Nov 2023, 07:41
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

JV
Jay-Dee Verster's update17 Dec 2023, 16:24
Reviewer Update
Good day, this issue still has not been sorted out. It is actually worse now.