And the Vodacom Nightmare continue

Item: Vodacom
Rating: 1
Author: Herman H

And the Vodacom Nightmare continues:

I have been struggling for more than 3 weeks to unblacklist my phone as per my previous review(See below). I have still not had any luck resolving my issue..........Vodacom keeps on "escalating" my case and promises me a call back. I still have no phone........and have been waiting for more than a week for a call back from Vodacom to sort out the problem. I have had it......I will need to go and pitch a tent in front of a vodashop to get this done.

I am out of answers

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Nov 2020, 21:41

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply26 Nov 2020, 21:41

Official

Herman H's updateReviewer Update

06 Dec 2020, 15:37

I am still waiting!!!!!!!!!!!!!!! It has now been a month. No phone.........No feedback! No pro active problem solving. Just silence!

Is vodacom incapable of fixing issues??????
Is vodacom incapable of talking to their customers?????????

Either fix the problem or replace my phone!!!!!!

Herman H's update06 Dec 2020, 15:37

Reviewer Update