...and the saga continues with Vodacom's shocking service!

And the shocking service from Vodacom continues.... So after my last Hello Peter Complaint, a customer service agent contacts me and asks me to explain my issue, which I do, telling him that my phone is just playing adverts constantly and the technician at Vodacom Greenstone took 2 hours and still couldn't sort out the problem, to which he says - "but I don't understand why the technical guys struggled for so long, as this is not an issue that can be fixed or repaired or a setting that can be changed - the ads come up because of free apps - if you buy the apps, you won't get ads, I will escalate your complaint" To which I get an email as follows: "Good Day Mrs. *** The management of store has confirmed that they will only be able to assist with the repair of the device and have offered to provide a loan phone in the interim. Please contact the store on ********** for further feedback. Regards Dominic" So please Vodacom explain to me how they are going to send this phone in for repairs when you have already told me this issue can't be repaired????? Again, I specifically wanted the iPhone as I never had this problem with ads on Iphone, YOUR staff insisted I had to buy Huawei - after I specifically asked if I will get ads, I was PROMISED, again by YOUR staff I would not get ads - now I get all these stories!!!! I WANT a top MANAGER to contact me to sort this out - NOT the Greenstone manager, a VODACOM MANAGER. I DON'T WANT THIS ******* PHONE!!!!