And the bad service continues

I only received a response to my post from Vodacom today and all that it was was a simple SMS saying that I need to call Head office. This is unacceptable! Why do I need to call again, you need to sort this out! The phone has been sent away for repairs over 5 times and still nothing has changed. We went into the Canal Walk branch again yesterday and were told the same thing, that we have to wait for the final word to come from Joburg. I am sick and tired of being messed around by Vodacom. We have spent too much time on this. My boyfriend is done with this phone now. If he does not get a refund in this week I am taking this matter to Consumer Protection. Completely unacceptable!!!