And the bad service continue

<p>It is not the first time I have issues with Vodacom and I am praying that my contract is finish. Today I went to Vodaworld to discuss issues with my Samsung S5 of which the screen is fickering anf then it goes dead. When starting up the screen stay black which mean I have to open it - take ou the battery and some times it work and sometimes I have to take the battery out 5 or 6 times before it is sorted out. My phone is 18 months old and I have insurance on it. After waiting a while the consultant Sharon advised me the turn around time is 14 days. I mentioned that I wll be going on a business trip on Thursday and I need my phone. I was told they can get me a loan phone. I mentioned that I need info on there and was told "Sorry then we cannot help". I decided to find out what it will cost me cancell my contract. again I had to wait and then a new consultant told me "Here is a number you can phone" </p> <p>I phoned the customer care line, explained the whole story and received a reference number. I then received a call back at around 14h30 and it was obvious that this lady to which my problem was escalated had NO idea of the real problem. I had to explain the whlo story again! </p> <p>Her advise - We will give you a loan phone. Again I asked about the information on my present phone. Then she told me they would be able to transfer all my data! Why did the consultant not mention this small little aspect to me.</p> <p>I further mentioned that when enquirying about the cancellation Vodacom did not even enquire about why - they were just to happy to give me a number to assit me in cancelling my contract.</p> <p>Vodacom your service is getting worse and worse and worse.</p> <p>I was promissed another call back and I am still waiting.....maybe I should just wait untill my contract is over.</p> <p>Staying with Vodacom NEVER!!!!!!</p>