SN
Sizwe N
1 reviews | Active since Apr 2014
13 Sept 2023, 11:01
*********, ********* and ******* Subscription
I have discovered unauthorized charges on my accounts' airtime for paid content services I never knowingly subscribed to. This deceptive, ********* and ******* approach is unacceptable. I demand an immediate refund of my airtime and assurance that such deceptive and ******* subscriptions will not recur.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Sept 2023, 14:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2023, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Sept 2023, 14:44Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note your content subscriptions have been cancelled and blocked. Kindly note that all content services subscriptions are activated/initiated from your device and sim, hence we suggest that you monitor your monthly invoices regularly. As a Valued Customer we have credited R21 airtime on your cellphone number for the content services. In future to manage content subscriptions, open internet browser and go to live.vodafone.com and Select the option (3stripes) icon, Select My Account, and then Select My Subscriptions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note your content subscriptions have been cancelled and blocked. Kindly note that all content services subscriptions are activated/initiated from your device and sim, hence we suggest that you monitor your monthly invoices regularly. As a Valued Customer we have credited R21 airtime on your cellphone number for the content services. In future to manage content subscriptions, open internet browser and go to live.vodafone.com and Select the option (3stripes) icon, Select My Account, and then Select My Subscriptions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2023, 14:44
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note your content subscriptions have been cancelled and blocked. Kindly note that all content services subscriptions are activated/initiated from your device and sim, hence we suggest that you monitor your monthly invoices regularly. As a Valued Customer we have credited R21 airtime on your cellphone number for the content services. In future to manage content subscriptions, open internet browser and go to live.vodafone.com and Select the option (3stripes) icon, Select My Account, and then Select My Subscriptions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note your content subscriptions have been cancelled and blocked. Kindly note that all content services subscriptions are activated/initiated from your device and sim, hence we suggest that you monitor your monthly invoices regularly. As a Valued Customer we have credited R21 airtime on your cellphone number for the content services. In future to manage content subscriptions, open internet browser and go to live.vodafone.com and Select the option (3stripes) icon, Select My Account, and then Select My Subscriptions.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,