AND SO THE WOES CONTINUE WITH GETTING MY REFUND!!!

Complaint one 31 Jan to which Arthur responded from ***7, and I had hope. Nothing until 9 Feb and I post on HELLO PETER AGAIN quick calls from Arthur on 10 Feb, even to my wife at work explaining that a refund has been requested, after which the money will first have to reflect in the Vodacom account and ONLY then will it be paid into my wife's account which could take 14 days which we accepted. Today is 26 Feb and if my math is correct that makes it 16 days ago and no further correspondence. Meanwhile we're R1207.70 poorer because retentions/premature cancellations claim they never received the premature cancellation papers (I have proof that all the fax pages were received OK). As per our telecon on 10 Feb I deemed this matter resolved, BUT ALAS! Then Silindile from retentions/premature cancellations sends me an email refering to a final bill of an account that was cancelled in Dec 2014 and the sim no longer even in use. When I rep**** to Silindile's mail requesting the last bill be mailed to me